Refund policy

At Dil Se Pick customer satisfaction matters to us. We want you to shop with confidence, knowing that we are here to support you if something does not go as expected. Please read the policy below for details on returns, refunds, and exchanges.

Return Eligibility Criteria

You may be eligible for a return if:

• The product is unused, unwashed, and in its original condition
• All original tags, packaging, and accessories are intact
• The return request is raised within the specified timeframe
• The product is not listed under non-returnable items

We reserve the right to reject returns that do not meet these conditions.

Return Timeframe

Return requests must be initiated within 7 days from the date of delivery. Requests raised after this period may not be accepted.

To initiate a return, please contact us at dilsepick@gmail.com with your order details and reason for return.

Refund Process and Timing

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:
• Refunds will be processed to the original payment method
• Refund processing time: 5–7 business days after the returned product has been received and approved.

Please note that bank or payment gateway processing times may vary.

Exchange Options

We offer exchanges subject to product availability. Exchanges can be requested for size, color, or replacement of the same product.

If the requested exchange item is unavailable, a refund will be processed as per our refund policy.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, we may request clear photos or videos of the product and packaging. Once verified, we will arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as non-returnable on the product page
• Personal care or hygiene products once opened
• Perishable items
• Customized or made-to-order products
• Items damaged due to misuse or improper handling

Return Shipping Costs

Return shipping costs are:

• Covered by us in case of damaged, defective, or incorrect products
• To be borne by the customer for returns due to change of mind or personal preference

Details regarding return shipping instructions will be shared once your return request is approved.